Refund policy

Returns & Refunds Policy

Last updated: 28 August 2026

We want customers to be satisfied with their purchases from One Shared Home. This policy applies to eligible orders delivered in India, the United Kingdom, the United States, Canada, UAE and other supported destinations.

This policy does not limit any mandatory consumer rights available under the laws of the country or region in which the customer lives.

14-Day Return Period

You may request a return within 14 calendar days of receiving an eligible item.

To qualify for a change-of-mind return, the item must be:

• Unused and in the condition in which it was received
• Complete with its original packaging, accessories, manuals and labels
• Accompanied by the order number or other proof of purchase

Please contact us before returning an item. Items returned without prior approval may not be accepted.

United Kingdom Customers

UK customers purchasing online have statutory cancellation rights.

You may notify us that you wish to cancel an eligible order within 14 days of receiving it. After notifying us, you normally have a further 14 days to return the item.

Where required by UK law, we will refund the price paid and the cost of the least expensive standard delivery option. Additional charges for express or upgraded delivery are not refundable unless the order was defective, incorrect or damaged.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If an item is damaged, defective, materially different from its description or different from the item ordered, contact us as soon as possible. Please provide:

• Your order number
• A description of the problem
• Clear photographs or video showing the item, packaging and shipping label

Where the claim is accepted, we will arrange an appropriate replacement, repair or refund. One Shared Home will cover reasonable return costs for accepted damaged, defective or incorrect-item claims.

Change-of-Mind Returns

For approved change-of-mind returns, the customer is responsible for the cost and safe transportation of the item back to the return address supplied by our customer-support team.

Original express, priority or international shipping charges are not refundable unless required by applicable law.

Non-Returnable Items

Unless faulty, damaged, incorrect or otherwise required by law, returns may not be accepted for:

• Personalised, customised or made-to-order products
• Perishable goods, food or products with a short shelf life
• Opened cosmetics, personal-care or hygiene-sensitive products
• Undergarments or other sealed hygiene products once opened
• Gift cards
• Products marked as final sale or non-returnable before purchase
• Items that have been used, altered, damaged after delivery or returned incomplete

Products containing liquids, batteries or other shipping-restricted materials may require special return instructions.

Return Authorisation

Do not send a product to the address shown on its original parcel without contacting us first. The correct return address may vary according to the product, warehouse and destination country.

We are not responsible for items returned to an unauthorised address.

Refunds

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times vary depending on the payment provider and bank.

We aim to process approved refunds promptly and within any period required by applicable law. For UK cancellations, refunds will be handled according to applicable UK consumer regulations.

Return Shipping Risks

Customers should use a tracked shipping service for change-of-mind returns and retain proof of postage. One Shared Home cannot guarantee receipt of an untracked return.

Cancellations Before Dispatch

Please contact us immediately if you wish to cancel an order.

We will try to stop the order before dispatch, but cancellation cannot be guaranteed once processing or shipment has started. If the order has already been dispatched, the applicable return procedure will apply.

Exchanges

Where stock is available, we may offer an exchange instead of a refund. If a replacement product is unavailable, an eligible refund will be provided.

Contact Us

To request a return, refund or exchange, please contact our customer-support team through the Contact Us page or WhatsApp support link displayed on our website. Include your order number and the reason for your request.