Shipping policy

Shipping Policy

Last updated: 28 August 2026

One Shared Home, operated by Xillion, currently delivers within India and to selected international destinations, including the United Kingdom, United States and Canada.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Processing may take longer during busy periods, sales events or unexpected stock delays. If a significant delay affects your order, we will contact you using the details provided at checkout.

Shipping Within India

Free standard shipping is available on eligible India orders valued at ₹999 or more.

For orders below ₹999, the applicable shipping charge will be displayed at checkout before payment.

Delivery within India normally takes approximately 3–8 business days after dispatch. Delivery times may vary depending on the destination, courier availability, public holidays and circumstances outside our reasonable control.

International Shipping

For orders delivered outside India, including orders to the United Kingdom, United States and Canada, shipping charges will be calculated and displayed at checkout.

International delivery times depend on the destination, customs processing and selected shipping service. Any delivery date shown is an estimate and is not guaranteed.

Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and must be paid by the recipient.

Customers are responsible for checking their country’s import requirements before ordering.

Order Tracking

When tracking is available, tracking details will be sent by email, SMS or another available contact method after dispatch.

Please allow up to 48 hours for tracking information to become active.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

If a parcel is returned because the address supplied was incorrect or incomplete, the customer may be responsible for the cost of reshipping it. Original shipping charges may not be refundable where delivery was attempted using the address provided.

Delays and Missing Deliveries

Courier delays may occur because of weather, customs clearance, public holidays, local disruptions or other circumstances outside our reasonable control.

If your tracking has not updated or the parcel has not arrived within the estimated delivery period, please contact us with your order number.

Damaged Parcels

If your order arrives damaged, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and clear photographs of:

• The external packaging
• The shipping label
• The damaged product

Contact Information

Email: xii@onesharedhome.com
Website: https://www.onesharedhome.com

Business: Xillion
GSTIN: 32JJJPS3766Q1Z5
Kerala, India